Accessibility Resources

At Fairlands our staff are trained in how to use RelayUK, Relay UK is a telephone service for deaf, hard-of-hearing , speech-impaired people. For more information on the service please visit

British Sign Language

NHS England offer a sign language program to assist patients using their smartphone, computer or tablet. An interpreter telephones 111 on your behalf and relays your conversation. With this service you are able to receive health advice or assist you in booking you an appointment or transfer the interpreter to the service you need to speak to. For this service please visit

NHS 111 British Sign Language (BSL) Information Video